Privacy Policy

Effective Date: 01-Mar-2025
Last Updated: 01-Mar-2025

Indo Meals ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.indomeals.com (the "Website"), purchase our products, or otherwise interact with us. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information in connection with your use of our Website and services, including:

(a) Personal Information

We collect personal information that you voluntarily provide to us when you register on the Website, place an order, subscribe to our newsletter, respond to a survey, or engage with us in any other way. This may include:

Your name, email address, phone number, and mailing/billing address
Payment details, including credit or debit card information (processed securely by third-party payment processors; we do not store your full payment details)
Account login credentials if you create an account with us
Any communication, feedback, or inquiries you send us

(b) Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing activity, such as:

Your IP address, browser type, device type, and operating system
Pages you visit, time spent on each page, and interactions on the Website
Cookies and other tracking technologies (see Cookies & Tracking section)

We may receive information about you from third-party sources, including:

Social media platforms if you interact with our social media accounts
Publicly available sources and marketing data providers
Business partners or affiliates who help us provide our services

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders – including payment processing, order confirmation, shipping, and customer service
To communicate with you – responding to inquiries, sending order updates, and providing customer support
To personalize and enhance your shopping experience – by tailoring product recommendations and promotional content
To analyze Website performance and improve our services – by monitoring user interactions and conducting research
To prevent fraudulent activities and ensure security – protecting against unauthorized transactions or breaches
To comply with legal obligations – including tax, regulatory, and contractual compliance
To enable targeted advertising – using cookies and similar technologies to provide relevant ads
To protect our legal rights and prevent liability – ensuring compliance with laws, defending legal claims, and enforcing our agreements
To provide dispute resolution mechanisms – ensuring all customer concerns, legal issues, and potential conflicts are properly handled
To maintain compliance with import/export regulations – ensuring we meet all U.S. laws regarding food safety, consumer protection, and international trade

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: We work with third-party vendors for payment processing, shipping, marketing, customer service, and analytics. These providers only have access to the data necessary to perform their services.
Legal Compliance: We may disclose your information to comply with legal requirements, government requests, or enforce our policies.
Business Transfers: In case of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.
Marketing & Advertising Partners: With your consent, we may share data with advertisers to provide targeted promotions.
Regulatory Agencies: We comply with FDA, U.S. Customs and Border Protection, and other regulatory agencies regarding the import and distribution of food products.
Fraud Prevention & Risk Management: We may share data with law enforcement, fraud prevention agencies, or other organizations to detect, prevent, or investigate fraudulent activities.
Insurance & Legal Representatives: In case of disputes, claims, or insurance matters, we may share data with legal representatives, insurers, or courts.
Government and Law Enforcement Agencies: If required by law, subpoena, or court order, we will disclose user data to regulatory or judicial authorities.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. These technologies help us:

Remember your preferences and shopping cart items
Analyze traffic patterns and improve Website functionality
Serve relevant advertisements on third-party platforms
Monitor potential security threats or fraudulent activities
You can control cookie settings in your browser. However, disabling cookies may affect your experience on our Website.

5. Data Security

We implement a variety of security measures to safeguard your personal data. These include encryption, secure servers, and access controls. However, no online transmission is completely secure, and we cannot guarantee absolute security. We disclaim liability for any unauthorized access, data breaches, or cyberattacks beyond our control.

6. Your Rights & Choices

Depending on your location, you may have the following rights under data protection laws such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR):

Right to Access – You may request a copy of the personal data we hold about you.
Right to Rectification – You may request corrections to inaccurate or incomplete data.
Right to Deletion – You may request the deletion of your personal data, subject to certain exceptions.
Right to Opt Out of Marketing – You can unsubscribe from promotional emails at any time.
Right to Restrict Processing – In some cases, you may restrict how we process your data.
Right to Data Portability – You may request your personal data in a structured format for transfer.
Right to Withdraw Consent – If processing is based on consent, you may withdraw it at any time.
To exercise your rights, contact us at [Insert Contact Email].

7. Indemnification & Limitation of Liability

By using our Website, you agree to indemnify and hold Indo Meals harmless from any claims, damages, losses, or expenses arising from:

Your violation of this Privacy Policy
Unauthorized access to your account
Misuse of your personal data by third parties
Errors, inaccuracies, or omissions in the information provided on our Website
Any breach of U.S. import/export, food safety, or e-commerce regulations
We disclaim liability for indirect, incidental, or consequential damages resulting from data breaches, security vulnerabilities, or legal disputes.

8. Compliance with U.S. & International Laws

Our Privacy Policy is fully compliant with:

The California Consumer Privacy Act (CCPA)
The Federal Trade Commission (FTC) Act
The Children's Online Privacy Protection Act (COPPA)
The CAN-SPAM Act
The General Data Protection Regulation (GDPR) (as applicable to international users)
The Food Safety Modernization Act (FSMA) and FDA regulations
The U.S. Customs and Border Protection import regulations

9. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, you may contact us at:
Indo Meals
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

This Privacy Policy is designed to ensure full compliance with all applicable U.S. and international laws, mitigating potential legal risks.

Returns and Exchange

Returns & Exchange Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Indo Meals, customer satisfaction is our priority. We strive to provide high-quality snacks and ready-to-eat meals. However, due to the nature of our products, our return and exchange policy is subject to strict guidelines to ensure compliance with U.S. food safety regulations, including the FDA Food Safety Modernization Act (FSMA) and Fair Packaging and Labeling Act (FPLA). By purchasing from our website, you acknowledge and agree to the following legally binding terms:

1. General Policy on Returns & Exchanges

Indo Meals does not accept returns or exchanges for food products due to strict health, safety, and hygiene regulations. All sales are final unless the product arrives damaged, defective, expired, or incorrect due to an error on our part. Refunds, replacements, or store credits will only be issued in cases where Indo Meals is directly responsible for an issue.

2. Refund & Replacement Eligibility

You may be eligible for a refund, replacement, or store credit only if:

You received an incorrect product not matching your order.
The product arrived in a damaged or defective condition.
The product was expired upon arrival.
Your order was lost in transit (subject to carrier confirmation and investigation).
The product was recalled due to safety concerns as mandated by FDA regulations.

To qualify for a refund or replacement, you must:

Notify Indo Meals within 48 hours of receiving the order.
Provide clear photographic or video evidence showing the damage, defect, incorrect item, or expiration date.
Retain the original packaging for potential inspection by Indo Meals or regulatory authorities.

Failure to adhere to these conditions may result in the denial of your refund or replacement request.

3. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable under any circumstances:

Perishable food items that have been opened, used, or consumed.
Products purchased during promotional sales, clearance events, or bundled offers.
Orders containing incorrect shipping details provided by the customer.
Orders delayed due to shipping carrier issues, customs inspections, or force majeure events.
Minor packaging damage that does not affect product integrity.
Orders refused at delivery due to customer non-compliance with U.S. import regulations.
Products rejected due to personal taste preferences.

4. How to Request a Refund or Replacement

If your order qualifies for a refund, replacement, or store credit, follow these steps:

Email Indo Meals at [Insert Email] within 48 hours of receiving your order with:

Order number
Detailed description of the issue
Clear photographic or video evidence

Our support team will review your claim within 5 business days.
If approved, we will offer one of the following resolutions based on stock availability and the severity of the issue:

A replacement product shipped at no additional cost.
A full or partial refund (processed within 7-10 business days).
A store credit for future purchases (issued within 3 business days).

Indo Meals reserves the right to deny any refund or replacement request that does not meet our eligibility criteria.

5. Order Cancellations & Modifications

Orders may be canceled or modified only within 1 hour of placement. Once processing begins, changes cannot be made.
To cancel or modify an order, contact our support team immediately at [Insert Email] or [Insert Phone Number].
If an order is already shipped, Indo Meals cannot cancel or alter it.

6. Shipping Issues & Responsibility

Indo Meals is not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, the customer is responsible for reshipping fees.
Indo Meals complies with all U.S. Department of Agriculture (USDA) and FDA regulations for imported food products. Any shipping delays due to regulatory inspections are beyond our control.
Orders held or confiscated by customs due to customer non-compliance with U.S. Customs and Border Protection (CBP) import regulations are not eligible for refunds or replacements.

7. Chargebacks & Fraud Prevention

Customers who initiate chargebacks without first attempting to resolve issues with Indo Meals may be reported to credit agencies.
Fraudulent chargebacks or claims of non-receipt will be investigated thoroughly, and legal action may be pursued under the Federal Trade Commission (FTC) Act.
Repeated chargeback attempts may result in a permanent account ban and inability to place future orders.

8. Limitation of Liability

Indo Meals is not liable for indirect, incidental, or consequential damages arising from the purchase or use of our products.
Indo Meals makes no guarantees regarding the availability, uninterrupted operation, or error-free functionality of our website and services.
In no event shall Indo Meals’ liability exceed the total amount paid for the order in question.

9. Exceptions & Special Cases

Indo Meals reserves the right to make case-by-case exceptions at its sole discretion. This does not establish a precedent for future claims.
If Indo Meals offers a goodwill refund, replacement, or credit outside the stated policy, it does not constitute a waiver of our standard policies.

10. Compliance with U.S. Laws

This policy is in full compliance with:

FDA Food Safety Modernization Act (FSMA)
Fair Packaging and Labeling Act (FPLA)
Federal Trade Commission (FTC) Act
U.S. Customs and Border Protection (CBP) import regulations
U.S. Department of Agriculture (USDA) food safety standards
State-specific consumer protection laws

11. Governing Law & Jurisdiction

This policy and any disputes arising from it shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles.
Any legal disputes shall be resolved exclusively in the courts of [Insert County, State].
Customers waive the right to bring class action lawsuits against Indo Meals.

12. Contact Us

For any issues related to returns, refunds, or exchanges, contact us at: Indo Meals
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By purchasing from Indo Meals, you acknowledge and agree to the terms of this policy. This policy is subject to updates at Indo Meals’ sole discretion without prior notice.

1. Delivery Policy

1.1 Shipping Coverage & Service Providers

Indo Meals delivers nationwide across the United States, excluding PO Boxes and restricted addresses (e.g., military bases and diplomatic posts).
We partner with trusted shipping carriers such as USPS, UPS, FedEx, and DHL to ensure timely and secure deliveries.
Tracking information will be provided via email once the order has been shipped.

1.2 Processing Time

Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.

1.3 Estimated Delivery Time

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days (additional fees apply)
Overnight Shipping: Next business day (where available, additional fees apply)
Delivery times may be affected by factors beyond our control, including but not limited to weather, carrier delays, and customs inspections.

1.4 Shipping Fees & Free Shipping

Shipping fees vary based on the delivery location, selected shipping method, and order weight.
Free shipping is available for orders above $[XX], subject to promotions and terms posted on our website.

1.5 International Shipping

Currently, Indo Meals does not ship internationally. Orders are limited to U.S. addresses.

1.6 Failed Deliveries & Address Errors

Customers are responsible for providing accurate shipping details. Indo Meals is not liable for delays or lost shipments due to incorrect or incomplete addresses.
If a package is returned due to an incorrect address, reshipping fees will apply.
In cases of refused deliveries, Indo Meals reserves the right to withhold refunds or charge a restocking fee.

1.7 Lost, Stolen, or Damaged Packages

Indo Meals is not responsible for lost or stolen packages after delivery confirmation.
If your package is marked as delivered but you did not receive it, please contact the carrier first.
Damaged shipments must be reported within 48 hours of delivery, with photographic evidence submitted to [Insert Email].

2. Returns & Refunds Policy

2.1 General Policy

Due to the perishable nature of our products, all sales are final. Indo Meals does not accept returns or exchanges except in the following cases:

The product arrived damaged, defective, expired, or incorrect.
The order was lost in transit (confirmed by the shipping carrier).
A product recall has been issued under FDA or USDA regulations.

2.2 Eligibility for Refunds & Replacements

You may qualify for a refund, replacement, or store credit if:

The claim is submitted within 48 hours of receiving the order.
You provide clear photographic or video evidence showing the damage, defect, or incorrect item.
The original packaging is retained for potential inspection.

2.3 Non-Refundable & Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

Opened or partially consumed food products.
Products purchased during sales, clearance events, or bundled promotions.
Orders refused at customs or confiscated due to U.S. CBP import regulations.
Products rejected due to taste preference or minor packaging damage.
Delays caused by external factors such as weather or customs inspections.

2.4 Refund Processing Time

Approved refunds will be processed within 7-10 business days and credited to the original payment method.
Store credits will be issued within 3 business days.
Replacement items will be shipped within 5 business days, subject to availability.

3. Cancellations & Order Modifications

Orders can only be canceled or modified within 1 hour of placement. Once processing begins, no changes can be made.
If an order is already shipped, Indo Meals cannot cancel or recall it.

4. Chargebacks & Fraud Prevention

Customers who initiate chargebacks without first attempting resolution with Indo Meals may be reported to credit agencies.
Fraudulent chargeback claims (e.g., false reports of non-receipt) will be investigated thoroughly, and legal action may be pursued under the Federal Trade Commission (FTC) Act.
Repeated chargeback attempts may result in account suspension and a permanent ban from future purchases.

5. Limitation of Liability

Indo Meals is not liable for indirect, incidental, or consequential damages arising from shipping delays, lost packages, or product issues.
Indo Meals makes no guarantees on third-party carrier performance or shipping timelines.
In no event shall Indo Meals’ liability exceed the total order amount.

6. Compliance with U.S. Laws

This policy is fully compliant with:

FDA Food Safety Modernization Act (FSMA)
Fair Packaging and Labeling Act (FPLA)
Federal Trade Commission (FTC) Act
U.S. Customs and Border Protection (CBP) import regulations
U.S. Department of Agriculture (USDA) food safety standards
State-specific consumer protection laws

7. Governing Law & Jurisdiction

This policy and any disputes arising from it shall be governed by the laws of the State of [Insert State].
Any legal disputes shall be resolved exclusively in the courts of [Insert County, State].
Customers waive the right to bring class action lawsuits against Indo Meals.

8. Contact Us

For any delivery, return, or refund inquiries, contact:

Indo Meals
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By purchasing from Indo Meals, you acknowledge and agree to the terms of this policy. Indo Meals reserves the right to update this policy at any time without prior notice.

Welcome to Indo Meals. These Terms of Service ("Terms") govern your use of the Indo Meals website and services. By accessing or using our website, you agree to comply with these legally binding Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Terms

Indo Meals provides an e-commerce platform for purchasing snacks and ready-to-eat meals imported from India for customers across the United States.
You must be at least 18 years old to use our services. By using our website, you represent that you meet this age requirement.
Indo Meals reserves the right to modify, update, or discontinue services at any time without prior notice.
Your use of Indo Meals’ website is also subject to our Privacy Policy, Returns & Exchange Policy, and Delivery & Returns Policy, which are incorporated by reference into these Terms.

2. Account Registration & User Responsibilities

To make a purchase, you may be required to create an account. You agree to:

Provide accurate, complete, and updated information.
Maintain the confidentiality of your account credentials.
Notify Indo Meals immediately of any unauthorized use of your account.

Indo Meals reserves the right to suspend or terminate accounts if fraudulent, misleading, or unauthorized activity is detected.

3. Ordering & Payment

3.1 Pricing & Availability

All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
Indo Meals does not guarantee product availability and may limit quantities purchased per customer.

3.2 Payment Methods

Indo Meals accepts payments via credit/debit cards, PayPal, and other secure online payment methods.
By completing a purchase, you authorize Indo Meals to charge your selected payment method.
Indo Meals is not responsible for additional fees imposed by banks, card issuers, or payment processors.

3.3 Order Confirmation & Cancellation

Once an order is placed, you will receive an order confirmation email.
Orders can be canceled or modified within 1 hour of placement. Once processing begins, changes are not possible.

4. Shipping & Delivery

Indo Meals ships orders within the United States only.
Delivery estimates provided are not guarantees and are subject to shipping carrier delays, weather conditions, and regulatory inspections.
Customers must provide accurate shipping details. Indo Meals is not liable for undeliverable orders due to incorrect addresses.
For complete details, refer to our Delivery & Returns Policy.

5. Returns, Refunds & Exchanges

Due to the perishable nature of our products, all sales are final except in cases of damage, defect, incorrect items, or expired products.
Refund or replacement requests must be made within 48 hours of receiving the order with photographic evidence.
Indo Meals does not accept returns for reasons of taste preference or minor packaging damage.
For full details, refer to our Returns & Exchange Policy.

6. Intellectual Property Rights

All content on the Indo Meals website, including but not limited to text, images, logos, and product descriptions, is the intellectual property of Indo Meals.
You may not copy, reproduce, distribute, or modify any content without express written permission.

7. Prohibited Activities

You agree not to:

Use Indo Meals for any illegal, fraudulent, or unauthorized purpose.
Interfere with or disrupt the website’s functionality, security, or servers.
Attempt to gain unauthorized access to other users’ accounts.
Violate any applicable U.S. laws or regulations governing online transactions.

8. Limitation of Liability

Indo Meals is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Indo Meals does not guarantee uninterrupted, error-free access to the website.
In no event shall Indo Meals’ liability exceed the total purchase amount of the disputed transaction.

9. Indemnification

You agree to indemnify, defend, and hold Indo Meals harmless from any claims, losses, damages, or legal fees arising from:

Your violation of these Terms.
Your use or misuse of Indo Meals' products or services.
Your breach of any applicable laws.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the courts of [Insert County, State].
Customers waive the right to bring class action lawsuits against Indo Meals.
Indo Meals may seek injunctive relief to enforce intellectual property rights.

11. Changes to Terms

Indo Meals reserves the right to update or modify these Terms at any time without prior notice.
Continued use of the website after changes constitutes acceptance of the updated Terms.

12. Contact Information

For any questions regarding these Terms, contact:

Indo Meals
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By using Indo Meals' website, you acknowledge that you have read, understood, and agreed to these Terms. Failure to comply with these Terms may result in account suspension or legal action.

Refund Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Indo Meals, customer satisfaction is our priority. However, due to the perishable nature of our products, we have a strict refund policy in place to ensure compliance with U.S. food safety regulations and protect against fraudulent claims. By placing an order, you acknowledge and agree to the terms outlined in this Refund Policy.

1. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

The product was damaged during shipping and is unusable.
The product was delivered expired or spoiled.
The wrong item was shipped due to Indo Meals’ error.
The order was lost in transit and confirmed as undeliverable by the carrier.

Note: Taste preference, minor packaging damage, or dissatisfaction with texture/flavor does not qualify for a refund.

2. Refund Request Process

To request a refund, customers must:

Submit a refund request within 48 hours of delivery.
Provide clear photographic or video evidence of the issue.
Retain the original packaging for potential inspection.
Send the request to [Insert Email] with the subject line “Refund Request – Order #[Your Order Number]”.

Failure to meet these requirements may result in denial of the refund request.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Incorrect shipping address provided by the customer.
Delayed delivery due to carrier issues, weather conditions, or force majeure events.
Orders refused upon delivery.
Products purchased during sales, clearance events, or promotional discounts.
Minor packaging imperfections that do not affect product quality.

4. Processing of Refunds

Approved refunds will be processed within 7-10 business days.
Refunds will be credited back to the original payment method.
Store credit may be offered as an alternative at Indo Meals’ discretion.
Shipping fees and handling charges are non-refundable.

5. Chargebacks & Fraud Prevention

Indo Meals investigates all refund requests to prevent fraudulent claims.
Customers who initiate chargebacks without first attempting resolution may be permanently banned from making future purchases.
Fraudulent claims may be subject to legal action under applicable U.S. consumer protection laws.

6. Modifications to This Policy

Indo Meals reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of our services after changes constitute acceptance of the updated policy.

7. Contact Information

For refund-related inquiries, please contact:

Indo Meals
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By making a purchase on Indo Meals, you acknowledge and agree to the terms outlined in this Refund Policy. Indo Meals reserves the right to refuse refunds in cases of policy violations.

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